Help & Support
Here you'll find answers regarding ordering, shipping, ingredients, application, and storage. If you're still unsure, we're happy to help you personally.
ORDER & SHIPPING
Where do you deliver to?
Initially, we will only ship within Germany. Other countries will follow. You can find current delivery and shipping information at checkout.
How long does delivery take?
Specific delivery times are displayed at checkout. Once your order has been shipped, you will receive tracking information by email.
Do you offer free shipping?
Shipping costs and any free shipping thresholds will be clearly displayed in the checkout before completing your order.
PRODUCTS & INGREDIENTS
Are the products organically certified?
Please check the information directly on the respective product. Organic certification, control body, and ingredients are correctly specified for each product.
How do I use the products?
Many DinVeda rituals can be stirred into water, plant-based drinks, smoothies, porridge, or recipes. You can always find the application and quantity on the respective product label.
Are the products vegan?
We develop plant-based blends. Vegan information is clearly stated per product, provided corresponding documentation is available.
RETURNS & REFUNDS
ACCOUNT & SECURITY
SAFETY & WARNINGS
Can I use DinVeda during pregnancy, breastfeeding, or while taking medication?
Please consult with a healthcare professional before use if you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure. DinVeda products are not a substitute for medical advice.
Are DinVeda products dietary supplements?
Our products are primarily intended as food and ritual mixtures. The legal product category is checked per SKU and indicated on the product label.
Do you still need help?
Contact us with your question about orders, products, or application. Please note: We cannot provide medical diagnoses or treatment recommendations.